The Crossing Frequently Asked Questions

Are you pet friendly?

Yes, we allow up to one pet per unit so bring your furry friends! Please see the office for details and fees.

What is the advantage of an individual lease?

​With an individual lease, also called by the bedroom lease, you are responsible for your own monthly rent and the regular upkeep of your part of the apartment. Unlike conventional joint leases, you are not responsible for any delinquent amounts owed by your roommates. This means if a roommate moves out early or misses a payment, all other residents are not responsible for making up the difference.

What is a rental installment?

The rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month.

How can I make a payment?

​We accept check, cashier's check, and money orders in our leasing office, made payable to The Crossings. All payments received in the leasing office will be electronically processed. For your convenience, we will also offer an online payment option. We are unable to accept cash.

Do you have a roommate matching service?

​Yes, we do. Part of the application packet is a Roommate Matching Form that you will be required to complete. This form will ask you questions about your social habits, study habits, and per preferences to help us match you with residents that indicate similar preferences. Please be honest on your Roommate Matching Form.

Can I request specific roommates or units?

​Yes, you can list your preferred roommates on the Roommate Matching Form with your application. All roommates must list each other for us to confirm that all requests are mutual. You can list your floorplan preference on your application and we will do our best to place you in a floor plan that meets your requests. All requests are taken in order by the date your lease was signed and is based on availability.

How are maintenance requests handled?

​We have an on-site maintenance team during office hours. Maintenance requests can be entered online on our resident portal 24 hours a day and requests can also be made during business hours over the phone or in person. For after-hours, non-life threatening emergencies (such as no heat, no water, refrigerator not working) the maintenance team is on call 24/7.

How far away is the property from Sacramento State campus?

​1/4 mile

What is included in the rental installment?

​Your rental installment includes furniture, high-speed internet, and a TV. Any other fees such as parking or pet fees, will be a separate charge. Parking and pet fee's are separate, along with master bed premiums and floor premiums.

Is parking available?

​Yes, assigned parking is offered for an additional monthly fee. Parking will be assigned on a first come first serve basis. Bike racks are also available on each floor, in each building. Please contact the office for availability and to have parking added to your account.

Will I need a guarantor to lease an apartment?

​Unless your income is greater than 3x the rental installment, you will need a guarantor. A guarantor must meet the income requirements (3.5x) and credit qualifications. The guarantor is financially responsible and liable for the terms of the lease and rental installments. If you don't have a guarantor, we offer a third party guarantor option through LeapEasy! See the office for more information!

What about utilities?

Your utilities, electricity, and water/sewer, will be ready to go the day you move in with a one-time setup fee of $54. Each resident is billed based on their usage - along with a $5 convenience fee. Each apartment will be metered for your actual usage and we'll divide the bills up for each roommate.

Do I need renter's insurance?

​Renter's Insurance is a requirement for the property but it is fulfilled with our Building Protection Fee ($14.95). This Protection fee covers Property Damage!

Do you offer any mental health resources for students?

Student Quarters is proud to be an initial member of the College Student Mental Wellness Advocacy Coalition. In partnership with the Hi, How Are you Project, the coalition recently conducted a College Student Mental Wellness Survey to better understand the student experience. With accurate and actionable data in hand, the Hi, How Are You Project and Coalition members will co-create industry wide training programs, connect residents to campus resources for mental health and wellness, and promote ways to manage stress and anxiety in college. If you or someone you know needs help, please reach out. You can find the Sacramento State University resources here.