The_crossings

The Crossing Frequently Asked Questions

What is included in the rental installment?

​The rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month.

What is the advantage of an individual lease?

​With an individual lease, also called by the bedroom lease, you are responsible for your own monthly rent and the regular upkeep of your part of the apartment. Unlike conventional joint leases, you are not responsible for any delinquent amounts owed by your roommates. This means if a roommate moves out early or misses a payment, all other residents are not responsible for making up the difference.

What is a rental installment?

The rental installment is your monthly payment for rent. We do not prorate rent, rather you are charged a total rent amount for the lease term divided into equal installments. Rent is due on the 1st of each month.

What is included in the rental installment?

​Your rental installment includes furniture, high-speed internet, and a cable TV package. Any other fees such as parking or pet fees, will be a separate charge. Parking and pet fee's are separate, along with master bed premiums and floor premiums.

What about utilities?

Your utilities, electricity, and water/sewer, will be set up and ready to go the day you move in. Each apartment will be metered for your actual usage and we'll divide the bills up for each roommate.

How can I make a payment?

​We accept check, cashier's check, and money orders in our leasing office, made payable to The Crossings. All payments received in the leasing office will be electronically processed. For your convenience, we will also offer an online payment option. We are unable to accept cash.

Will I need a guarantor to lease an apartment?

​Unless your income is greater than 2.5 times the rental installment, you will need a guarantor. A guarantor must meet the income requirements (3.5x) and credit qualifications. The guarantor is financially responsible and liable for the terms of the lease and rental installments.

Do you have a roommate matching service?

​Yes, we do. Part of the application packet is a Roommate Matching Form that you will be required to complete. This form will ask you questions about your social habits, study habits, and per preferences to help us match you with residents that indicate similar preferences. Please be honest on your Roommate Matching Form.

Can I request specific roommates or units?

​Yes, you can list your preferred roommates on the Roommate Matching Form with your application. All roommates must list each other for us to confirm that all requests are mutual. You can list your floorplan preference on your application and we will do our best to place you in a floor plan that meets your requests. All requests are taken in order by the date your lease was signed and is based on availability.

How are maintenance requests handled?

​We have an on-site maintenance team during office hours. Maintenance requests can be entered online on our resident portal 24 hours a day and requests can also be made during business hours over the phone or in person. For after-hours, non-life threatening emergencies (such as no heat, no water, refrigerator not working) the maintenance team is on call 24/7.

Is parking available?

​Yes, assigned parking is offered for an additional monthly fee. Parking will be assigned on a first come first serve basis. Bike racks are also available on each floor, in each building.

Are you pet friendly?

Yes, we allow up to one pet per unit so bring your furry friends!

Do I need renter's insurance?

​Yes. We require that each resident has a renter’s insurance policy with $100,000 in liability insurance coverage. While residents are free to select any insurance vendor of their choosing, we work with Master Policy to offer the required liability insurance coverage to our residents at a highly competitive rate.  For more information on the coverage available or our renter’s insurance requirements, contact us today.

How far away is the property from Sacramento State campus?

​1/4 mile